Shipping & Delivery Policy
ZMLASHEE supports international shipping for eyelash, lash serum and related beauty-product orders. Shipping arrangements are confirmed according to order size, destination, delivery priority and customer requirements.
Production timing depends on the product, quantity and customization requirements. Transit time depends on the selected shipping method, destination and customs process.
From Order Confirmation to Delivery
Shipping is arranged after the product, quantity, packaging and delivery requirements are confirmed.
Order Confirmation
Confirm products, quantity, packaging and delivery address.
Shipping Method
Select a suitable method according to shipment size, destination and delivery priority.
Freight Confirmation
Confirm the estimated shipping cost and delivery arrangement.
Packing & Documents
Prepare the goods and relevant shipping documents for the selected route.
Shipment & Tracking
Arrange carrier pickup and provide shipment or tracking information where available.
Delivery
Goods move through the selected route and local customs or delivery process.
Available Shipping Methods
The best shipping option depends on order size, delivery priority, destination and freight budget.
Express Courier
Suitable for samples, smaller shipments and projects that require faster delivery. Common carriers may include DHL, FedEx, UPS or other available courier services.
Air Freight
Suitable for medium-size shipments when delivery speed and freight cost need to be balanced.
Sea Freight
Suitable for larger shipments where freight cost is more important than delivery speed.
Customer-Appointed Forwarder
If you already work with a freight forwarder in China, pickup or handover can be arranged according to the confirmed order.
Delivery Arrangements
Available delivery arrangements depend on destination, shipment type and the logistics provider used for the order.
Door-to-Door
Delivery is arranged to the confirmed address. Customs and duty arrangements depend on the selected logistics service and destination.
Door-to-Port / Airport
Goods are transported to the agreed destination port or airport. Import clearance and local delivery are normally arranged by the customer or their agent.
Forwarder Pickup
Your freight forwarder can collect or receive the goods in China according to the agreed shipping arrangement.
How Shipping Cost Is Calculated
Shipping cost depends on shipment weight, dimensional weight, destination, shipping method and logistics conditions at the time of shipment.
Actual Weight
The physical weight of the packed shipment.
Dimensional Weight
The calculated shipping weight based on carton size and carrier rules.
Destination
Country, region, delivery address and local route affect freight cost.
Shipping Method
Express, air, sea and other logistics solutions use different pricing structures.
Estimated freight is normally confirmed before shipment or before final payment, depending on the project and agreed order process.
Delivery Time Depends on the Shipping Route
Transit time varies by shipping method and destination. Production lead time is not included in shipping transit time.
Express
Usually the fastest option for samples and smaller shipments.
Air Freight
Suitable when delivery speed and shipment size need to be balanced.
Sea Freight
Normally used for larger shipments where freight cost is more important than speed.
Transit time can be affected by destination, customs clearance, carrier schedules, local delivery conditions and public holidays. Estimated transit time can be confirmed for the selected route before shipment.
Customs, Duties & Import Requirements
Import requirements, customs duties, taxes and local clearance procedures vary by destination and delivery arrangement.
What to Confirm Before Shipment
- Delivery address and consignee information
- Selected shipping method
- Whether local clearance is included in the logistics arrangement
- Import information required by the destination country
- Any customer-appointed freight forwarder instructions
For door-to-port or airport shipments, customers normally arrange import clearance and local delivery. For door-to-door services, the exact customs and duty arrangement should be confirmed with the selected logistics option.
Tracking and Delivery Issues
Shipment information is provided according to the selected logistics service and carrier.
Tracking
Tracking or shipment information is provided after the carrier accepts the shipment, where tracking is available for the selected route.
Delay, Damage or Abnormal Tracking
If a shipment is delayed, damaged or shows abnormal tracking information, contact our team with the order and shipment details. We will review the available information and coordinate with the logistics provider where appropriate.
Common Shipping Questions
Quick answers to the shipping questions most often discussed before an order is dispatched.
Can I use my own freight forwarder?
Yes. If you already work with a freight forwarder in China, we can coordinate pickup or handover according to the confirmed order.
Do you provide tracking?
Tracking or shipment information is provided where available for the selected shipping method.
Are shipping costs included in product prices?
Normally no, unless the quotation specifically states that freight is included.
Who is responsible for customs duties and taxes?
This depends on the agreed delivery method, destination and logistics arrangement. The exact responsibility should be confirmed before shipment.
Is production time included in shipping time?
No. Production lead time and shipping transit time are confirmed separately.
Discuss Shipping Together with Your Project Quotation
Send us your destination, product and estimated order quantity. We can discuss suitable shipping options together with your project quotation.
