Returns & Exchanges Policy
This Returns & Exchanges Policy explains how ZMLASHEE handles product issues, shipping damage, customized products, replacements and other after-sales matters for B2B orders.
Last Updated: October 13, 2026
1. Reporting an Issue
If you receive products that are damaged, defective, incorrect or materially different from the confirmed order specifications, please contact us within 7 days of receipt.
Please do not dispose of the affected products or original packaging before the issue has been reviewed.
2. Information Required
To help us review an issue efficiently, please provide relevant information where applicable, including:
- Order number or proforma invoice number
- Product involved
- Quantity affected
- Clear photos of the issue
- Videos where helpful
- Photos of cartons or packaging if shipping damage is involved
- A clear description of the problem
3. Quality or Order Issues
Our team will review the information provided and compare the reported issue with the confirmed product specifications, approved sample, artwork or applicable order documents.
The review will consider whether the delivered products materially differ from what was confirmed before production.
4. Customized Products
Private label and customized products are produced specifically for each project.
Returns or exchanges for reasons unrelated to product quality or order accuracy may not be available once production has been completed, including changes of preference after an approved sample, artwork or specification has been confirmed.
5. Shipping Damage
If damage appears to have occurred during transportation, please keep the original shipping carton and packaging and provide photos or videos so that the issue can be reviewed with the relevant logistics provider where applicable.
6. Resolution of Confirmed Issues
If an issue is confirmed, ZMLASHEE will review the circumstances and provide an appropriate solution based on the specific case.
Depending on the situation, the solution may include:
- Replacement
- Partial replacement
- Refund or partial refund
- Credit or deduction against a future order
- Another mutually agreed solution
After-sales solutions are determined according to the specific issue, affected quantity, order status and available evidence.
7. Non-Quality Returns
Returns or exchanges for reasons unrelated to product quality, manufacturing error or order accuracy are generally not accepted for customized or private label products unless otherwise agreed in writing.
8. Contact Us
If you need to report an issue or have questions about an after-sales case, please contact us with the relevant order details.
ZMLASHEE
Email: info@zmlashee.com
Website: zmlashee.com
