Order and Payment Policy
Seamless Order & Payment Process at ZMlash: Consultation, Samples, Private Labeling, Quality Control, Delivery, & Support. Multiple Payment Methods
Our order process
01. Consult
We respond promptly (usually within 24 hours) to your inquiry, providing personalized consultation to understand your specific needs and offer tailored solutions.
02. Samples
We provide quality control samples for your review. The sampling process takes approximately 7 days, and sample delivery is completed within 1 day.
03. Private Label Packaging
You can choose from our pre-made packaging designs, or if you have your own designs, we can produce custom packaging for you. Your logo will be proudly featured on the eyelash packaging boxes.
04. Production
Once the contract is signed, production will begin based on the lead time specified. We will keep you regularly updated on the status of your order.
05. Quality Control
After production, we perform a thorough quality check to ensure the products meet our high standards. We will provide pictures and videos of the finished products, and offer video calls for you to inspect the order.
06. Delivery
Once the products pass quality control, we arrange shipment. Delivery takes just 3-7 working days, ensuring you receive your order quickly. A tracking number will be provided for easy monitoring.
07. After-Sale Services
Our commitment doesn’t end with delivery. We stay in touch with you to ensure you receive the best support and the highest quality lashes. If any issues arise or you need advice, our team is ready to assist.
Our Payment Methods
We accept:
- Western Union/Remitly/Ria Transfer
- Money Gram
- Bank Transfer
- Paypal
- Wordremit
- Transferwise
- Remitly
Note: Please let us know if there are any payment methods available in your country that we should consider.