If your item is damaged, faulty, or not as described, follow these simple steps:

1. Provide Evidence
   The buyer needs to submit relevant pictures or videos of the products within 7 days after receipt.

2. Take Photos of Damaged Items
   Capture clear images of the damaged items and send them to grace@cnzhongmeng.com along with your order reference number.

3. Confirmation and Review
   After we confirm the issue, our team will evaluate the total expenditures and offer you one of the following options:

   • Replacement: If the damage is confirmed, we’ll send you a replacement at no additional cost.
   • Refund: If a replacement is not possible, we’ll offer a refund based on the condition of the items returned.

Discount for the next order:

• Because international shipping fees can be expensive, we recommend a refund or deduction for the next order. Thank you for your patience.

As a wholesale eyelash manufacturer and supplier, we strive to complete each order process as quickly and as accurately as possible so that the products can be delivered to customers in a timely manner. Please read our return policy before making a purchase.