Order & Payment Policy
Last Updated: October 13, 2026
This Order & Payment Policy explains how ZMLASHEE handles samples, quotations, bulk order confirmation, payment arrangements and order changes for B2B projects.
1. Order Process
- Confirm requirements: Product, quantity, specifications, customization, packaging and delivery requirements are discussed first.
- Sample review: Standard samples can usually be prepared in 1–2 days. Custom sample timing depends on the product and project requirements.
- Quotation / Proforma Invoice: Pricing, MOQ, specifications, payment terms and other commercial details are confirmed in writing.
- Payment: Payment is made according to the terms stated in the confirmed quotation, proforma invoice or other agreed order document.
- Production & Quality Control: Production begins after the applicable order and payment conditions are met.
- Shipment: Shipment is arranged after the applicable final checks and payment requirements are completed.
2. Samples
Customers may review or test samples before confirming bulk production.
Standard samples can usually be prepared in 1–2 days. Customized samples may require additional time depending on the product, formula, packaging or development requirements.
3. Bulk Order Confirmation
An inquiry, sample request or preliminary quotation does not by itself create a confirmed bulk order.
A bulk order is considered confirmed after the relevant product specifications, quantity, pricing, customization requirements and payment terms have been agreed through the applicable quotation, proforma invoice, purchase order, sales contract or other written order document.
Bulk project reference: Suitable projects generally start from 500 pcs and around US$1,500, depending on the product and customization requirements.
4. Payment
Available payment methods and payment terms are confirmed before payment and may vary depending on the order or transaction arrangement.
The payment details shown on the confirmed quotation, proforma invoice or authorized payment instruction should be used as the final reference.
Payment Security
Please verify the payee name, account details, amount and currency before sending payment. If payment details appear different from previous orders, contact ZMLASHEE to verify the information before transferring funds.
5. Currency & Transfer Fees
The transaction currency will be stated on the applicable quotation or proforma invoice.
Bank charges, transfer fees and intermediary-bank fees are handled according to the agreed quotation, invoice or payment arrangement.
6. Changes After Order Confirmation
If you need to change product specifications, quantity, artwork, packaging or other order details, please contact us as early as possible.
Changes may affect pricing, production timing or feasibility once materials, printing, packaging or production have already been arranged.
7. Shipping, Returns & After-Sales
Shipping methods, freight costs, customs and delivery arrangements are covered separately in our Shipping & Delivery Policy.
Cancellation, return, replacement and after-sales arrangements are handled according to the applicable order status and our Returns & Exchanges policy.
8. Contact Us
If you have questions about an order, quotation or payment arrangement, please contact us before sending payment.
ZMLASHEE
Email: info@zmlashee.com
Website: zmlashee.com
